Billing

Cancellations and refunds.

Effective date: September 9, 2026 · Last updated: September 9, 2026

Qytherion AI subscriptions are billed in advance through Stripe. This page explains how to cancel, what happens to your data, and when we refund a charge.

Quick look

  • Cancel anytime. Account → Billing → Cancel at period end.
  • Access continues until the current paid period ends, then the free tier.
  • No prorated unused days unless required by law.
  • Duplicate or error charges are reversed when we can confirm them.

1. How to cancel

Stop the next renewal

You do not lose your workspace when you cancel a paid plan.

In product. Sign in, open Account → Billing, and choose Cancel at period end. The same control is also under Settings → Security.

Until period end. Paid features stay on through the current billing period. You can choose Keep membership on the same Billing page to undo cancel before that date.

After period end. The account moves to the standard, rate-limited free tier. Chat history, configurations, and other workspace records remain unless you submit a verified deletion request. See Data Retention and Terms of Service.

Failed payments. Past-due accounts follow a short grace period, then paid features pause. Data is not wiped for a failed card.

2. Refunds

When money is returned

Starter, Workspace, Usage Packs, and Building Studio add-ons follow the same billing cycle rules.

Current period. Fees already charged for an active billing period are not refunded on a pro-rata basis when you cancel, except where a statute or regulation requires otherwise.

Duplicate or erroneous charges. If Stripe charged you twice, charged the wrong amount, or charged after a confirmed cancel-at-period-end took effect, email [email protected] with the receipt or last four of the card. We reverse confirmed errors.

Chargebacks. Card disputes are handled through Stripe. We may pause paid access on the disputed subscription while the claim is open.

Taxes. Amounts collected as tax follow the same refund path as the underlying charge when a refund is issued.

Agent leases. Creator lease subscriptions follow Stripe’s policies and the leasing terms in our Terms of Service.

3. Contact

Billing support

We handle billing questions on the published contact channels.

Email. [email protected]

Phone. (844) 791-6688

Related. FAQ: cancel · FAQ: refunds · Terms · Privacy